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Frequently Asked Questions

Booking

How do I book?

Send us a WhatsApp message with your area or hotel, the date and time you want, which massage and how long, and whether you would prefer a male or female therapist. We reply with the price, a realistic arrival time and the therapist’s first name. No deposit, no booking fee. The full process is on how it works.

How quickly can someone reach me?

Our therapists are stationed across Dubai, so most areas can be reached in around 30 minutes — often less. Our main base is Dubai Marina, and evening traffic between roughly 6pm and 9pm is the one thing that stretches timings. You will always be given a realistic time in writing before you book, not an optimistic one. See areas we cover.

Are you really available 24 hours?

Yes, and late bookings are normal — particularly from guests arriving on overnight flights. There is no late-night surcharge.

Can you come to my hotel?

Yes — hotels are one of the most common places we work. Your therapist checks in at reception the way the hotel requires and sets up in your room; if the room is small, they work on the bed with their own fresh linen. The full detail — telling the front desk, room setup, late-night visits — is on our hotel massage in Dubai page.

Price

What does it cost?

AED 300 for 60 minutes, AED 520 for 90 minutes, AED 600 for 120 minutes. The same price anywhere in Dubai. Full detail on our prices page.

Is travel extra?

No. Travel is included, and there is no distance surcharge, hotel surcharge or late-night surcharge.

How do I pay?

Directly to your therapist at the end of the session, by cash or card. Nothing is charged before the treatment and there is no payment on this website.

The session

Can I choose a male or female therapist?

Yes, always. You say your preference when you book and it is confirmed in writing beforehand. If we cannot meet it at the time you want, we tell you and offer another time rather than sending someone you did not ask for. More on our therapists.

What does the therapist bring, and how is hygiene handled?

Everything: a clean professional massage table, freshly laundered towels and linen used for your session only, and quality oils — including an unscented option. Therapists arrive showered and fresh, in clean professional dress, set up in front of you, and leave the room exactly as they found it.

Do I need to prepare anything?

No. Your therapist brings the table, fresh linen, towels and oils. All that helps is a space of roughly two metres by one metre, and somewhere to wash their hands.

What if my room is too small for a table?

Your therapist will work on the bed instead, with their own fresh linen. Tell us when you book if you already know the room is tight.

Do I have to undress?

Only to the level you are comfortable with. You stay covered by a sheet throughout, with only the area being worked on uncovered. Thai massage is done fully clothed.

Which massage should I choose?

Describe the problem in chat rather than picking a name and we will tell you what fits. All seven treatments are listed under our services.

Can a family or group book together?

Yes — couples, friends and families at the same address book together all the time. Each person has their own full session at the normal price (two 60-minute massages are AED 600), and we send enough therapists so nobody is left waiting. Tell us how many people when you book.

Is there a satisfaction guarantee?

Yes. Start your session, and if anything is not right in the first minutes — pressure, technique, anything at all — stop without hesitation and tell us; we will put it right. Our therapists are certified and highly experienced, and in two decades of sessions the guarantee has yet to be needed — but it stands.

Safety

Are your therapists certified?

Yes. We are DHA approved and all our therapists are certified. More on about us.

Is there anyone who should not book?

Please tell us first if you have a fever or infection, a recent injury or surgery, a history of blood clots, uncontrolled high blood pressure or a heart condition, a skin infection in the area to be worked on, or if you are undergoing cancer treatment. We are a wellness service, not a medical one.

Can I book if I am pregnant?

Yes — we offer a dedicated prenatal massage, side-lying and pillow-supported, with a female therapist on request.

Still deciding what to book? Start with our most-booked treatment — the classic Swedish massage in Dubai — or see the full price card.